Support Matrix:
|
Feature: |
|
Package: |
|
|
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Gold |
Silver |
Bronze |
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Unlimited one to one telephone helpdesk support - normal business hours: |
Included |
Included |
Included |
|
Unlimited remote support and configuration - normal business hours: |
Included |
Included |
Included |
|
Unlimited one to one telephone helpdesk support - Weekends & Bank Holidays 09.00 - 17.30: |
Included |
Not Included |
Not Included |
|
Unlimited one to one telephone helpdesk support - Weekends & Bank Holidays 17.30 - 09.00: |
Not Included |
Not Included |
Not Included |
|
Servers proactively monitored 24 hours a day 7 days a week |
Included |
Included |
Included |
| Regular routine pro-active workstation maintenance (carried out after hours) |
Included |
Included |
Included |
|
Free Scheduled Engineer Time on site: |
2 hrs per week |
2 hrs per month |
1 hr per month |
|
Extra onsite Network Engineer visits (Monday to Friday 09.00 - 17.30) |
Included |
Included |
Not Included |
|
Extra onsite Network Engineer visits -(Monday to Friday 17.30 - 09.00) |
Not Included |
Not Included |
Not Included |
|
Extra onsite Network Engineer visits (Weekends & Bank Holidays 09.00 - 17.30) |
Included |
Not Included |
Not Included |
|
Extra onsite Network Engineer visits (Weekends & Bank Holidays 17.30 - 09.00) |
Not Included |
Not Included |
Not Included |
We pride ourselves on being possibly the only Network Support Provider that visits all our clients every month free of charge!
Our Support packages are based on our current client's needs and requirements, although we remain completely flexible in our approach. If your needs include anything not listed above, please contact us so that we may tailor a package that is right for you.
Don't be the last one to find out how simple network support should be!
Telephone: 0115 928 0783